SHIPPING

Want to know how long until you can run out to your mailbox with excitement?

You're in the right place!

1. How long does it take for my order to arrive?

All products are made to order especially for you by a third-party print shop. This helps reduce overproduction and contributes less to the waste of the fast-fashion industry. Due to the nature of custom printing, current turnaround time is 1-3 days to custom print and ship your items. Our doormats process in about 5-7 days. Shipping takes about 3-5 days beyond print time. Keep in mind that if you place an order during the holidays or a zombie apocalypse, that may slow down the delivery guy.
We use USPS shipping with tracking (USA and International).

Please note:

• We cannot be held responsible for any lost, damaged, or delayed packages once they leave the printing facility.

• If an item shows as delivered, we are not responsible to ship another item. Please check with your local post office for further information.

• Our coir tapetes / doormats can only be shipped to the continental USA.

 

 2. I accidentally hit "order" before I was ready! Can I cancel my order?

Once you place your order, it goes into a queue for production. We can only cancel your order if it has not yet entered the production process. If your order has begun printing, it will be fulfilled and we cannot cancel it.

 

3. There's an issue with my order. Can I exchange it or return it?

Yes, in certain cases, Since products are made-to-order, we can only accept exchanges and refunds in the following scenarios:

+ Your product arrived damaged
+ You received the wrong item (color, size, model)
+ The item is poor quality due to the printing or creation process

Any items you return will be returned at your expense unless the order arrived incorrect or the item arrived damaged.

 

In the rare case that you received an incorrect or damaged item, please email us within 7 days to correct the issue. We are unable to remedy orders after 7 days or if your items have been used or worn. While we like you, we hope we never have to hear from you! :)